Database connection troubleshooting

If you receive a message that MindManager could not connect to the database you need to verify the connection information.

When adding a new database connection:

Check that you have specified the correct information as follows:

Type
For Access and Excel databases, make sure you choose the version of Access or Excel that was used to create the database.

Location
For Access, Excel and CSV databases you should be able to browse to the location by clicking the Select button.
For SQL databases, MindManager will attempt to verify that the url you entered is correct.

Username, Password (for SQL databases)
Be sure that your username and password are spelled correctly and don't contain extra spaces within the text or as trailing spaces. Use proper capitalization if your system is case-sensitive.

Database (for SQL databases)
MindManager shows the list of databases it finds on the server. You should choose from the list of databases shown.

When using an imported connection:

If you import a connection file but cannot connect to the database, you need to correct the connection information.

A username and password is not included in exported SQL connection files. You must edit the connection to enter this information before you can use the connection.

1. On the Insert tab, click the Databases arrow, and then click Manage Database Connections.

2. Select the problem connection in the list, and then click Edit.

3. Change the information as needed (see the hints above for new connections).

4. Click Test Connection to verify the connection.

If you still cannot connect to the database, consult the Knowledge Base in the Support area at Mindjet.com for more information.